Customer Engagement Saturday – Chatbots

The evolution of artificial intelligence is now in full swing and chatbots are only a faint splash on a huge wave of progress. Today the number of users of messaging apps like WhatsApp, Slack, Skype and their analogs is skyrocketing, Facebook Messenger alone has more than 1.2 billion monthly users. With the spread of messengers, virtual chatterbots that imitate human conversations for solving various tasks are becoming increasingly in demand. Chinese WeChat bots can already set medical appointments, call a taxi, send money to friends, check in for a flight and many many other.

Online chatbots save time and effort by automating customer support. Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human. However, the opportunities provided by chatbot systems go far beyond giving responses to customers’ inquiries. They are also used for other business tasks, like collecting information about users, helping to organize meetings, and reducing overhead costs.

the reason chatbots are really placed as the last year because they’re the latest sort of invention and we believe that even though that the customer engagement level may not be as good as a one-to-one conversation with a human being. It still will be as good if not better than a phone call and certainly better than then an email or a portal if designed right. So, from a business perspective, they not only relatively cheap implementations, but they also offer a quite good customer experience.

In this session, the Chatbot expert Artur Zielinski who has worked chatbot solutions across multiple platforms such as Facebook Messenger and Microsoft Teams, will be talking about the importance of using chatbots for your business and also demonstrating live multiple scenarios where chatbots can respond to your customer requests seamlessly and in seconds.

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