Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer service.
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.
In this session, Tricia Sinclair the Dynamics 365 presales solutions consultant will be giving a full introduction about the Omni Channel Engagement Hub and also will demoing the Chat channel and SMS channel in Omni Channel.